What methods of payment are available?
Payment can be made online by credit or debit card or via paypal.
How does your price promise work?
At MyRugStore.co.uk we constantly review our prices so that you don’t have to. We are so confident we offer you the best value for money that if you find and identical rug cheaper (including delivery) elsewhere in the UK within 7 days of making the purchase, we will not only refund the difference, but also give you an extra £5!
What happens after I place my order?
Upon receipt of your order we will send you an e-mail confirming that your order is been processed. Once we have checked our stock and booked the delivery we will then send you another e-mail, confirming the delivery date.
What are the delivery costs?
Delivery by courier to the UK Mainland is FREE. Please contact us on firstname.lastname@example.org for a delivery quote to other destinations.
Do you deliver to other countries?
We regularly send our rugs to our clients in the EU and outside the EU. Please contact us on email@example.com for a delivery quote.
What is the average expected delivery time?
We hold many of our rugs in stock and can often guarantee next day delivery service. Should we need to order the rug you purchased from the manufacturer, we aim to deliver within 7 days. On a rare occasion that we are not able to deliver within 7 days, we will contact you with the estimated delivery date and give you the option to cancel your order if you are not happy with the waiting time.
Can I return the rug that I purchased?
Yes, you can. Please see our detailed Delivery & Returns Policy.
Can you deliver to an alternative address?
We understand that you might not be able to wait for the delivery at home, we can deliver to your place of work for no extra charge.
Are rugs bought on the internet of a poor quality?
We choose our suppliers very carefully and import a large proportion of the rugs displayed on our website ourselves. Most of the rugs you purchase from us can also be bought in high street shops, but for a higher price. We pride ourselves in offering our customers excellent value for money – that’s why we offer 100% Satisfaction Guarantee.
Is child labor used in production of your rugs?
No. We only work with reputable manufacturers that do not use any child labour.
Do you do custom made sizes?
Most of our rugs can be made to order in a size that you need and sometimes even in a different colour. Please contact us on firstname.lastname@example.org for a quote.
Do you have a showroom?
Most of our rugs are packaged in our warehouse ready for dispatch. Unfortunately our warehouse is not open to public.